COMMUNITYCONNECT BY VERSATERM
CommunityConnect is an innovative service offered by the Sarasota County Sheriff’s Office (SCSO) that aims to streamline efficient communication and strengthen the agency’s commitment to transparency with community members.
When a caller dials 911 using a cell phone, they’ll receive an initial text message confirming their request for service. Callers will then receive subsequent text messages providing the status of a response or progress on an investigation. In addition, the program allows residents a convenient way to share feedback with the Sarasota County Sheriff’s Office through electronic surveys, helping the agency continue to improve its services.
If a community member receives a text message after requesting assistance from the Sarasota County Sheriff’s Office, rest assured that the message is a legitimate communication from the SCSO and not a scam. The SCSO will never text or call to request personal or financial information or ask for money or payment of any kind.
Text notifications sent through CommunityConnect are one-way messages only. Recipients may opt out of notifications at any time. Messages are available in both English and Spanish.
Versaterm CommunityConnect Messaging Policy
1. Versaterm CommunityConnect sends automated text messages to provide 9-1-1 call acknowledgments, incident status updates, and mobile-friendly feedback surveys, helping public safety agencies keep community members informed.
2. You can cancel the SMS service at any time by sending a text with "STOP" to the short code. Once you send the message "STOP," we'll send you a confirmation SMS to unsubscribe you. After that, you won't receive any more SMS messages from us. If you want to join again, simply sign up as you did initially, and we will resume sending SMS messages to you.
3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at support@spidrtech.com.
4. Carriers are not liable for messages that are delayed or not delivered.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. The frequency of messages you receive varies based on your interactions with public safety services. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy here.