DUTIES
Coordinates 911 information systems for technology functions within the Emergency Operations Bureau. The 911 Systems Analyst position will have major responsibilities in handling “Help Desk” type issues and setting up and distributing new hardware. Responsibilities will also include working with system users and vendors to assure proper operation of the various Emergency Operations technology systems.
STARTING SALARY
Salary range upon hire: $41,918 - $49,720 (determined by acceptable prior related experience).
Long-term salary cap: $69,953
MINIMUM REQUIREMENTS
- Two years of relevant technical or public safety communications experience.
- Possess or obtain a Florida Public Safety Telecommunications certification after employment.
- Ability to effectively communicate, verbal and written, demonstrating an awareness for diversity to citizens and colleagues.
- Provide technical assistance and support for issues related to computer systems, software, and related equipment.
- Installation of computer hardware and software.
- Provide helpdesk support by resolving problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through the helpdesk.
- Utilize and maintain the helpdesk tracking software.
- Document internal procedures.
- Report issues to the Technical Services Section Manager for escalation.
- Perform timely workstation hardware and software upgrades as required.
OPEN UNTIL DECEMBER 15, 2017